IMPECCABLE DATA ENTRY
Accurately creating and maintaining accurate information for each customer's account is like the base of a pyramid. We check and double check to make sure the each account is set up correctly with all the information that our operators will need to help customers quickly and effectively. We offer different data entry options to our dealers to accommodate their unique needs. Dealers also have the option to input account information on our free web access - Simple Portal. Contact us for more questions.
STRICT ADHEREANCE TO PROCEDURS
Our operators are trained to carefully follow the customised, step-by-step instructions linked to every account. This takes the guesswork out of every call and allows operators to assess and respond within seconds, saving hundreds of lives and property every year.
FAST, ACCURATE RESPONSE TIME
Our commitment to answer calls quickly and accurately enables AvantGuard to provide the best monitoring services possible to our Dealers. AvantGuard’s Quality Assurance Department continually evaluates the performance of our highly trained Central Station Operators ensuring that every team member not only meets our high standards of service, but is also setting performance goals to continually fine tune that service.